Rooms revenue R million |
Number of hotel rooms | Average occupancy % |
Average room rate Rands |
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2014 | 2013 | 2014 | 2013 | 2014 | 2013 | 2014 | 2013 | |
South African operations | 764 | 652 | 3 118 | 3 105 | 68 | 66 | 1 145 | 1 140 |
GrandWest | 2 | 1 | 39 | 39 | 91 | 92 | 344 | 323 |
Sun City | 434 | 430 | 1 297 | 1 301 | 64 | 64 | 1 639 | 1 616 |
Carnival City | 3 | 3 | 105 | 105 | 96 | 94 | 313 | 307 |
Sibaya | 11 | 12 | 154 | 154 | 77 | 78 | 388 | 452 |
Carousel | 5 | 4 | 94 | 91 | 66 | 71 | 425 | 392 |
Wild Coast Sun | 29 | 24 | 396 | 396 | 81 | 78 | 445 | 647 |
Morula | 2 | 3 | 73 | 73 | 72 | 84 | 351 | 308 |
Table Bay | 174 | 133 | 329 | 329 | 68 | 53 | 2 121 | 2 086 |
Golden Valley | 3 | 2 | 98 | 98 | 82 | 81 | 251 | 244 |
Naledi Sun | 1 | 1 | 30 | 30 | 40 | 46 | 416 | 361 |
Boardwalk | 29 | 10 | 140 | 126 | 69 | 62 | 997 | 763 |
Fish River | 8 | 9 | 82 | 82 | 41 | 42 | 682 | 700 |
Maslow | 63 | 20 | 281 | 281 | 56 | 36 | 1 098 | 1 130 |
Other African operations | 342 | 303 | 1 514 | 1 514 | 61 | 58 | 1 055 | 985 |
Federal Palace | 76 | 69 | 146 | 146 | 64 | 68 | 2 486 | 2 142 |
Zambia | 119 | 102 | 385 | 385 | 43 | 40 | 1 965 | 1 827 |
Botswana | 46 | 44 | 196 | 196 | 72 | 77 | 889 | 792 |
Swaziland | 39 | 36 | 351 | 351 | 72 | 69 | 432 | 425 |
Lesotho | 35 | 31 | 263 | 263 | 60 | 54 | 633 | 627 |
Kalahari Sands | 27 | 21 | 173 | 173 | 66 | 54 | 726 | 673 |
Monticello | 8 | 2 | 155 | 155 | 63 | 73 | 786 | 698 |
1 114 | 957 | 4 787 | 4 774 | 66 | 63 | 1 108 | 1 075 |
Casino revenue R million |
Weighted average number of slot machines for year | Net win per machine per month R’000 | Weighted average number of gaming tables for year | Net win per table per month R’000 |
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2014 | 2013 | 2014 | 2013 | 2014 | 2013 | 2014 | 2013 | 2014 | 2013 | |
South African operations | 6 738 | 6 457 | 10 156 | 10 040 | 47 | 46 | 338 | 337 | 238 | 218 |
GrandWest | 1 991 | 1 834 | 2 563 | 2 524 | 57 | 53 | 76 | 75 | 275 | 251 |
Sun City | 519 | 446 | 563 | 548 | 59 | 55 | 36 | 31 | 279 | 224 |
Carnival City | 1 014 | 1 031 | 1 765 | 1 758 | 40 | 41 | 55 | 59 | 242 | 230 |
Sibaya | 1 070 | 1 011 | 1 216 | 1 212 | 58 | 55 | 48 | 48 | 389 | 358 |
Boardwalk | 512 | 476 | 972 | 941 | 40 | 39 | 24 | 25 | 174 | 135 |
Carousel | 297 | 311 | 697 | 690 | 32 | 34 | 19 | 19 | 113 | 119 |
Wild Coast Sun | 304 | 294 | 450 | 450 | 50 | 48 | 16 | 16 | 182 | 184 |
Meropa | 275 | 289 | 409 | 402 | 50 | 53 | 17 | 17 | 133 | 152 |
Morula | 196 | 215 | 510 | 510 | 30 | 33 | 12 | 12 | 109 | 110 |
Windmill | 257 | 255 | 353 | 347 | 51 | 53 | 18 | 18 | 180 | 155 |
Flamingo | 150 | 150 | 288 | 288 | 40 | 40 | 11 | 11 | 86 | 85 |
Golden Valley | 132 | 125 | 220 | 220 | 47 | 45 | 6 | 6 | 95 | 96 |
Naledi Sun | 21 | 20 | 150 | 150 | 11 | 12 | – | – | – | – |
Other African operations | 428 | 385 | 901 | 867 | 30 | 30 | 50 | 47 | 152 | 137 |
Federal Palace | 94 | 80 | 147 | 142 | 40 | 37 | 10 | 8 | 203 | 188 |
Botswana | 109 | 103 | 321 | 320 | 24 | 23 | 10 | 10 | 130 | 126 |
Swaziland | 80 | 80 | 153 | 152 | 33 | 32 | 11 | 11 | 150 | 164 |
Lesotho | 46 | 47 | 150 | 121 | 19 | 25 | 9 | 8 | 110 | 121 |
Kalahari Sands | 99 | 75 | 130 | 132 | 53 | 40 | 10 | 10 | 147 | 88 |
Monticello | 1 303 | 1 353 | 2 155 | 1 982 | 37 | 41 | 82 | 82 | 354 | 375 |
8 469 | 8 195 | 13 212 | 12 889 | 45 | 44 | 470 | 466 | 249 | 237 |
Country/Province | Gross revenue R million |
Gaming levy/tax |
VAT | Effective taxes as a % of gaming revenue |
Western Cape(1) | Up to 14.2 | 8% | 14% | 19.3% |
14.2 to 28.4 | 10.5% | 14% | 21.5% | |
28.4 to 42.6 | 13% | 14% | 23.7% | |
42.6 to 56.8 | 15% | 14% | 25.4% | |
56.8 to 71.0 | 17% | 14% | 27.2% | |
71.0 plus | 19% | 14% | 28.9% | |
KwaZulu Natal | Up to 12 | 9.5% | 14% | 20.6% |
12 to 30 | 11% | 14% | 21.9% | |
30 to 50 | 12% | 14% | 22.8% | |
50 to 100 | 13% | 14% | 23.7% | |
100 plus | 14% | 14% | 24.6% | |
Gauteng | 9% | 14% | 20.2% | |
Northern Cape | 8% | 14% | 19.3% | |
Eastern Cape | Up to 4 | 3% | 14% | 14.9% |
4 to 8 | 5% | 14% | 16.7% | |
8 plus | 10% | 14% | 21.1% | |
Limpopo(2) | 8.5% | 14% | 19.7% | |
Free State | 7% | 14% | 18.4% | |
North West | Up to 4 | 4% | 14% | 15.8% |
4 to 8 | 7% | 14% | 18.4% | |
8 to 12 | 8% | 14% | 19.3% | |
12 plus | 10% | 14% | 21.1% | |
Swaziland | 4.5% | n/a | 4.5% | |
Botswana | 10% | 12% | 19.6% | |
Namibia | 5% | 15% | 17.4% | |
Lesotho | 15% | n/a | 15.0% | |
Nigeria | 3% | 5% | 7.6% | |
Chile | 20% | 19% | 32.8% |
(1) The gaming levy increased by 2% for every bracket of revenue with effect from 1 September 2014.
(2) The gaming levy changed from 8% to 8.5% with effect from 1 April 2014.
Key Customer Metrics
# | Measure | Group Goal | FY 2013 | FY 2014 | Movement | Difference | Areas of Focus |
1 | Customer Satisfaction | 85.0 | 80.5 | 81.7 | +1.2 | ||
2 | Likely to Return % | 68.0% | 65.8% | 67.7% | +1.9 | ||
3 | Likely to Recommend % | 65.0% | 62.9% | 66.0% | +3.0 | ||
4 | Problems Experienced | 26.0% | 31.4% | 27.5% | -3.9 | ||
5 | Problems Resolved | 25.0% | 22.3% | 25.5% | +3.2 | ||
6 | Response Rate | 11.0% | 8.4% | 8.4% | same |